📞 CALL CENTER STATS
🔐 Agent Login
Sign in
📊 Team Dashboard
📅 Week (Monday start):
Refresh
Agent
Calls Handled
FCR%
CSAT
1st Time Bookings
Confirmed Mtgs
Total Calls
Unsuccessful
Issues
Locked
✏️ My Stats for Current Week
⛔ Editing closed – Friday 16:30 cutoff passed.
Calls Handled
First Call Resolution (%)
CSAT (1-5)
First‑time Bookings
Confirmed Meetings
Total Calls Made
Unsuccessful Calls
Issues (optional, max 500 chars)
💾 Save my stats
📎 Manager Tools
📎 Export to Excel (current week)